Satisfaction Guarantee

Effective date: October 18, 2026

Digital files cannot be returned once delivered, so digital purchases are final sale and not refundable. Instead, if something is wrong, we make it right.

What we do

• File problem (link not working, missing size, file damaged): we fix it or send the right file, usually the same day.
• Email never arrived: we resend it right away.
• Not what you hoped? Email us within 30 days of purchase and we will swap it once for another design of equal or lower price.
• Duplicate order of the same design by mistake: tell us within 30 days and we refund the duplicate.

If a file is defective or never delivered and we cannot fix it, we refund you in full.

Personalized designs

We include revisions to your approved details. Because they are made for you, personalized designs are not refundable once work has started, except for our own errors.

How to ask

Email [email protected] with your order number. Please contact us before opening a dispute with your bank; we answer within one business day.

Printed artwork

If your print arrives damaged, misprinted or not as ordered, email us within 30 days of delivery with your order number and a photo, and we send a free replacement or refund you. Because each print is made to order, we cannot take returns for a change of mind, except where the law gives you that right.

EU and UK customers

At checkout you request immediate delivery of the digital files and acknowledge that you lose your right of withdrawal once delivery starts. For printed artwork you can withdraw within 14 days of delivery: email us and we send return instructions; return shipping is paid by you and we refund the item price once it is back.